Refund policy

REFUND OR EXCHANGE POLICY

No Checking Policy

Our courier service does not allow parcels to be checked before payment. Customers can check their parcel after payment is completed. If there is any issue with your order, you can always contact us and we will try our best to resolve it. Please read our Return & Exchange Policy carefully below.

Variation in Shades

We always try our best to show and describe every product accurately. However, slight variation in shades or colors may occur, especially in products that include multiple or similar shades.

Please note that colors shown on the website may slightly differ from the actual product due to lighting during photography, screen brightness, display settings, and other technical reasons.

For this reason, we do not accept returns or exchanges based on color or shade differences, matching issues with dresses, or if the product looks slightly different from what you expected online.

We encourage customers to carefully read the product description before placing an order. If you have any questions or concerns, feel free to contact us through WhatsApp, Instagram, Facebook Messenger, or Call before purchasing.

Change of Mind

We do not accept return or exchange items if the customer has a changed of heart and change their mind or do not want the product anymore for any reason whatsoever.

Defected Products / Wrong Products and Eligibility

We strictly observe NO EXCHANGE OR RETURN policy, however we definitely consider return or exchange of damaged or defective products.

In order for a product to qualify for a return or exchange, the product must be ‘majorly defected’ and should be ‘unused’. ‘Major defect’ refers to holes, tears and torn pieces, misprint and detached ornaments / design stuff. ‘Unused’ refers to not being worn, used or washed.

Return or Exchange Process

Before submitting a return or exchange request, the product must qualify for a return or exchange. (Read Eligibility section above). Return requests must be submitted via Return or Exchange Request From on our website.

Fill the from within 7 days of receiving your orders
Explain the issue and damage in detail
Provide proof of purchase (Order number, email or e-receipt)
We review your request and get in touch with you, if approved
You courier your package back to us as per instructions (Pickup service not provided)
Once received, we verify the items and assess the damage
Based on the condition of the return products, we will either dispatch your replacement order or provide a partial or a full refund
Please note that we reserve the right to reject your return or exchange request at any given step of the process.

Further Assistance

If we’ve listed an item incorrectly or there’s a problem with your order, we will make it right. Shoot us an email or contact us explaining the situation and we’ll get back to you as soon as possible!